São Paulo, June 14, 2018 - EDP, a company that acts in all segments of the electric chain in the country, won the gold medal in the category of Customer Respect for the Smart 2018 Award, for the study case "Elevation of Operational Efficiency in Customer Service". The award ceremony was held on Wednesday, 13, in São Paulo.

At the award-winning work brought together best practices for customer relationship, developed in the last 12 months, such as EDP Online, the distributor virtual channel for on-line assistance. www.edponline.com.br and an application for  smartphone, in addition to the specialized staff in the  call center and SMS. The case, which focused on simplifying, innovating and improving processes in the front line of the service, resulted in costs reduction on operational process and contributed to achieving excellence on the service that was provided to the consumer.

According to Roberto Miranda, executive manager of commercial strategy that meets the principle of EDP Culture customer,our reason for being. We want to be closer and closer to serve them more quickly and efficiently. "

In its sixth edition, the Smart Customer Award is the principal event of the Country focused on customer service areas and recognizes, annually, the best practices in the relationships of the companies that operate in Utilities  and Telecommunications, in the areas of Electric Power, Sanitation, Gas, fixed and mobile telephony and Paid TV bundle.

About EDP in Brazil

With more than 20 years of experience in the country, EDP is one of the largest private companies in the electricity sector operating throughout the value chain. The Company, which has more than 10 thousand direct and outsourced employees, operates in Transmission, Marketing and Energy Solutions, and has 15 units of hydroelectric generation and a thermoelectric plant. In Distribution, serves approximately 3.4 million customers in São Paulo and Espírito Santo. It recently acquired a stake in CELESC, in Santa Catarina. Brazil is a reference in areas such as Innovation, Governance and Sustainability, having been for 12 consecutive years in the Business Sustainability (ISE) of B3. It has the market value of about R$ 9 billion, three times more than in 2005, when it opened its stock exchange capital.