EDP celebrates Customer Day by improving customer interaction and convenience

Monday 14, September 2015

The concessionary company operating in the states of Espírito Santo and São Paulo brings energy to more than three million consumer units

EDP, a company engaged in electricity generation, trading and distribution, decided to celebrate Customer Day by strengthening its relationship with over 3 million consumers in Espírito Santo and São Paulo.

Throughout almost two decades of energy distribution in Espírito Santo (covering 90% of the state) and in 28 municipalities across the regions of Alto Tietê, Vale do Paraíba and the São Paulo coast, the distribution company has been diversifying its services and expanding its customer support and interaction channels both in physical and virtual agencies.

Combining technology and practicality, EDP provides the following online services:

  • Electronic billing - Besides being more convenient to customers, who can access their electronic mail at any place and time, electronic billing encourages rational and sustainable paper use.

To receive the electronic bill, consumers must request it via Virtual Agency with the installation number and Taxpayer Number (CPF) at hand. The request may also be submitted free of charge to the Customer Service Center (0800 721 0123 in São Paulo and 0800 721 0707 in Espírito Santo - available 24 hours a day) or directly at an EDP store or stand in the municipality.

When registering, customers may include two email addresses to make sure they receive their electricity bill.

  • Virtual Mobile Agency - EDP Virtual Agency services have a fast and practical smartphone interface. Consumers can access their data anywhere, anytime. Information on request status, electricity breakdown information, barcodes to pay a copy of the electricity bill, consumption history and pending debt information are some of the services available.

To access the page, customers must enter their installation number and Taxpayer Number (CPF/CNPJ) and select the requested service.

  • Automatic Debiting - Prompt payment avoids interest penalties and fines in case of delay. This is one of the advantages of automatic debiting, which also spares consumers the trouble of worrying every month about having to pay the bill. Customers can register via Virtual Agency by using the installation and CPF numbers, or by contacting the Customer Service Center. Customers can also go to their bank or to an EDP store. After subscribing, customers will still receive their electricity bills at home for cost verification and consumption history monitoring.

Always attentive to consumers" needs, EDP would also like to point out that the company negotiates debts directly with its customers through its on-site agencies. Interested customers should visit one of the company agencies with their CPF, ID card, and installation number. Business customers must also submit the establishment documents.

EDP offers its customers easy and customized payment solutions, while also offering reduced interest penalties and extended installment plans for pending debts. Regularization services are also available to consumers outside the company system.