EDP Brazil recently attained 2nd place in the category “best citizen oriented strategy” for the 2019 ClienteSA prize. The prize ceremony was carried out this Tuesday the 25th at Anhembi, São Paulo.
The prized project gathered good practices in the Contact Center and the Virtual Channels’ development over the past four months. EDP obtained the prize through the “EDP/Atento 4 years in 4 months” case in partnership with the company Atento. The case describes the modernization project and the technological transformation currently undergoing in EDP in order to raise the level of customer service provided by the telephone network of the electrical companies present in São Paulo and Espirito Santo. These companies provide electricity to around 3,5 million customers.
The ClienteSA prize is an annual recognition, created with the intention to contribute and identify excellency in customer relations in Brazil. The awards represent the brazilian version of the LATAM award, which recognizes the top practices in customer relations by companies in latin america, carried out by Aloic, Alianza Latinoamericana de Organizaciones para la Interacción con Clientes, who counts on Grube & Associates as a founding partner.
In mid-June, EDP also achieved 1st place in the “Automation of customer service” category for the Smart Customer Award 2019, also via the Atento partnership. Currently in its 7th edition, the Award focuses on the customer service department, and recognizes annually outstanding customer service practices in Brazil for companies handling public services and telecommunications, in the fields of electricity, sewage, gas, fixed and mobile telecommunication and cable tv.
About EDP in Brazil
With over 20 years in the market, EDP is one of the largest private companies in the Electricity sector to operate in all aspects of the supply chain. The company has more than 10 thousand collaborators between direct and third-party employees working with Energy Generation, Distribution, Transmission, Sales and Customer Service.
It has six hydroelectric and one thermoelectric generating units and reaches around 3,5 million customers through its distribution grid in the states of São Paulo and Espírito Santos. Recently it became the main stock-holder of CELESC in the state of Santa Catarina. In Brazil, EDP is seen as a benchmark in Innovation, Governance and Sustainability, featuring for 13 consecutive years on the B3 Corporate Sustainability Index (ISE).
Atento S.A. (NYSE: ATTO) is the largest provider of client management and outsourcing of processes and businesses (CRM/BPO) in Latin America and one of the leading companies in the world in this market. The company is also the market leader in CRM/BPO services for companies developing businesses in the USA. Since 1999 it spans its model of business through 13 countries, employing 150 thousand employees. Atento has over 400 clients and offers a wide array of CRM/BPO services through multiple channels. The current client roster is made up of multinational companies, many of which market leaders in the telecommunications, banking, financial, health, retail and public administration markets, among others. Atento stocks are traded under the ATTO NYSE (New York Stock Exchange) symbol.