EDP, company that operates across all segments of the electricity industry, came first in the “Customer Experience Automation” category at the 2019 Smart Customer Awards. The award ceremony took place last Thursday (13), in São Paulo.
EDP won the award for best practices at the company’s Contact Center and Virtual Channels over the previous eight months. EDP’s winning case was called “Na Velocidade da Luz” (At the Speed of Light) in which it partnered with Atento. The case describes the ongoing technological modernization and transformation project at EDP that will increase the quality of the electrical energy distributor’s call centers in both São Paulo and Espírito Santo, where it serves 3.5 million customers.
Now in its 7th edition, the Smart Customer Award is the country’s biggest customer services event recognizing the best Utility and Telecommunication customer relations practices in the Electrical Energy, Sanitation, Gas, Mobile and Landline Telephony and Pay-TV industries.
About EDP Brazil
EDP has over 20 years’ experience and is one of the biggest private-sector companies operating across the entire value chain. The Company has over 10,000 direct and indirect staff and is involved in energy Generation, Distribution, Transmission, Sales and Services.
The company has six hydro power plants and one thermal power station that serve around 3.5 million people in the states of São Paulo and Espírito Santo. The Company recently acquired a majority stake in CELESC, from Santa Catarina. In Brazil, the company is noted for its Innovation, Governance and Sustainability and has been included in the B3 Business Sustainability Index (BSI) for 13 consecutive years.
Atento S.A. (NYSE: ATTO) is Latin America’s largest customer relations management and business process outsourcing (CRM/BPO) provider and is a global industry leader. The company is also a leading CRM/BPO service provider for US companies. Atento has 150 thousand employees in 13 countries and has been developing its business model since 1999. Atento has over 400 clients enjoying the wide range of CRM/BPO services across various channels. Customers include multinational leaders in the telecoms, banking and finance, health, retail and government and other sectors. Atento’s stocks are listed under the ATTO symbol on the NYSE (New York Stock Exchange).