EDP, an electrical energy distributor from the state of Espírito Santo, was voted one of the top five energy distributors in the country by large energy consumers in the Perceived Quality Satisfaction Index, managed by the Brazilian Association of Energy Distributors (Abradee).

This annual survey determines how satisfied major customers (industries and large business in the A1, A2, A3, A3a and A4 categories) are with the quality of products and services provided by Brazilian distributors. Indexes are then generated to compare participating utilities. Overall, 19 companies were assessed between August and December 2018. The awards ceremony was held last Wednesday (23) in Campinas. 

João Brito Martins, Managing director at EDP in Espírito Santo, highlighted the fact that the best possible award is a positive assessment from customers. “Having our work acknowledged by our customers is extremely important, as it demonstrates the fact they have recognized our additional investments and the closer relationships we have built. We will continue to focus our energy on ensuring a safe, reliable and high quality service”.

At the Company increased investments in its concession areas to boost customer satisfaction. Over BRL 300 million was invested in expanding, upgrading and maintaining the State’s electrical networks in 2018. Furthermore, the company expanded and created new tools that streamline communications with customers, such as EDP Online (www.edponline.com.br), a full-service website that can be accessed online or via the app.